Scoop & Paw – Privacy Policy

Last updated: October 2025

At Scoop & Paw, your privacy matters. We only collect the information we need to deliver reliable, friendly service — and we keep it safe.

1. Information We Collect

When you book a service or contact us, we may collect:

  • Your name, address, phone number, and email

  • Payment information (processed securely through our online platform)

  • Notes about your yard or access instructions

We also collect basic, anonymous website data (via tools like Google Analytics) to help improve our site and marketing.

2. How We Use Your Information

We use your information to:

  • Schedule and deliver services

  • Send appointment reminders and updates

  • Process payments

  • Communicate about service changes, policies, or promotions

  • Improve our website and customer experience

3. How We Protect Your Information

  • All payment details are encrypted and handled by trusted third-party processors (e.g., Squarespace, Stripe).

  • Customer data is stored securely and never shared, rented, or sold.

  • Access is limited to authorized Scoop & Paw staff for service-related purposes only.

4. Communications

By booking a service, you agree that Scoop & Paw may contact you by text, email, or phone for scheduling or service updates.
You can opt out of marketing messages anytime by replying STOP or contacting us directly.

5. Data Retention

We keep customer data only as long as needed to provide service or as required by Canadian law. You can request deletion of your data anytime.

6. Your Rights

Under PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:

  • Access and review your personal information

  • Correct or update inaccurate details

  • Withdraw consent for communications

  • Request deletion of your data

To make a request, contact us using the details below.

7. Contact

Questions about privacy?
Contact info@scoopandpaw.ca